Refund and Returns Policy

NEED TO RETURN JEWELRY?

At James Gems & Pearls, we strive for your satisfaction above all else!

We offer a FULL 30-day money-back guarantee — absolutely no transaction fees and no restocking fee deductions! In the rare event you wish to make a return for any reason, James Gems & Pearls makes it easy with our no-questions-asked policy.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@jamesgemnpearls.com.

Only regular priced items may be refunded. Sale items cannot be refunded.

RETURNS MADE SIMPLE

1) Simply email us within 30 days of receiving your order for your return authorization number (RAN) and instructions. Write the RAN code under your name and return address on the outside of the package.

2) Send your return package back to us via your local post office, postmarked within 7 days of receiving your return authorization number.

Please send your items back to us in original condition, inclusive of original packaging and gemstone certificates if applicable.
For security reasons, do not write “gemstones” or “jewelry” anywhere on the package. We recommend returns be mailed via your local post office (USPS, Royal Mail, AU Post, Canada Post, etc.). Local postal services are very reliable and substantially cheaper than any express courier. For orders over $200 USD, we recommend a registered mail service, which includes tracking and is offered as an extra service available at every post office.

REFUND PROCESS

After we have received your returned items and verified that your goods are in their original condition, we process refunds within just 1-2 business days upon receipt of your return.

James Gems & Pearls will refund the entire original purchase amount of the item via the same method of payment used in the original purchase. For credit card refunds, in most cases, credits are made available within 2-3 business days, but please allow up to one billing cycle for the transaction to show on your credit card or bank statement.

Unless an error was made on our part, return shipping expenses are the responsibility of the sender and original shipping fees are non-refundable. All sales are final after 30 days of delivery confirmation. RAN codes are valid for seven days from the date of issue and returns must be shipped during this period. If your authorization has expired, please contact us to request another RAN code.

CANCELING AN ORDER OR REFUSING AN ORDER

Should you wish to cancel an order after it has been shipped, please do not refuse postal delivery. If an order is refused, the customer shall bear responsibility for the full value of the items if lost, and all return shipping fees, brokerage charges and duties incurred upon its return will be deducted from the owed refund for the returned items. An additional 10% restocking fee will also apply to refused shipments.

If the order has not yet been shipped, and you have not received a shipping confirmation email from us, please contact us right away with details of your order number and your request to cancel. Our customer support team will stop your shipment and refund your payment in full within one working day.

LOST OR DAMAGED PACKAGES

In the event a parcel is received with damaged packaging, do not accept the package! Refuse delivery, make a report with the courier, and contact us immediately!

If you have already signed for or received a damaged parcel, please do not open the package right away. Take several photos of the exterior and then send them to us by email at info@jamesgemsnpearls.com. This will allow us to assist you with either returning the items for exchange or refund, or we can help decide whether to open the parcel while providing evidence of the condition of the product/s. In most cases, the items are very well-packed and remain undamaged.

We do allow 2-5 days shipping times for most Priority Mail packages, as this is the typical delivery timeframe within the United States, but shipping times can vary for every country. If you do not receive your Global Express Guaranteed order within 3 working days, please contact us, so that we can make a claim with the post office. Should the claim result in a confirmation of loss, we are more than happy to offer full refunds or replacement items if available. Claims take 7-14 days to process through local post offices as our post office must communicate with your post office. We insure all parcels over 100 USD. Please note that if your country is listed as one for which we allow 1-3 days, we cannot offer replacements or refunds until after 3 days have passed.

Additional Information for orders placed outside of the United States:
In many countries, declared shipments may be subject to customs fees and taxes. Buyers are responsible for any customs fees, taxes and duties owed. Returns made according to the mentioned above cannot be authorized.

More Questions?  Contact us.

Shipping returns

To return your product, you should mail your product to:

James Gems & Pearls Boutique

2545 Rockbridge Road NW

Conyers, GA 30012

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@jamesgemsnpearls.com for questions related to refunds and returns.